Share on LinkedInShare on LinkedInShare on FacebookShare on FacebookTweet thisTweet this

Training Services

Categories

Minimize menuMaximize menu

Minimize menuMaximize menuHomeTraining ServicesIndustry Based TrainingInformation Technology ManagementISO 20000 – IT Service Management Systems Auditor/Lead Auditor Training Course

Related Links

ISO 20000 – IT Service Management Systems Auditor/Lead Auditor Training Course

The aim of this training is to provide delegates with the knowledge and skills required to perform first, second and third party audits of Information Technology Service Management processes against the requirements of ISO/IEC 20000-1, Part 1 Specification.

On training completion you will be able to:

  • Explain the purpose of an Information Technology Service management (ITSM) including policies, processed based framework with linked activities to enable the effective management and implementation of all information technology services
  • Explain the purpose, content and interrelationship of ISO/IEC 20000-1 Part 1 Specification and ISM/IEC 20000-2 Code of Practice and ISO/IEC 17799:2005 and ISO/IEC TR 18044:2004
  • Explain the role of an auditor to plan, conduct report and follow up an ITSM audit in accordance with ISO 19011
  • Interpret the requirements of ISO/IEC 20000-1 Part 1in the context of an ITSM audit
  • Undertake the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 19001

Please note: You should have some prior experience of Information Technology Service Management (ITSM) or of ISO/IEC 20000 before attending this training.

Contact your SGS Expert to learn more on SGS ISO Lead Auditor Training.

Email us
ISO 20000 BrochureIT Service ManagementISO 20000 Brochure IT Service Management Systems - Audit, Certification & Training Learn how to comply with the ISO 20000 standard (PDF 179 KB) ...
ISO 27001 ISMS BrochureISO 27001 ISMS BrochureISO 27001 information security management systems audit, certification & training services. ...
ISO 22301 Business ContinuityBrochureISO 22301 Business Continuity BrochureISO 22301 - Implement and improve Business Continuity Management ...

Contact

SGS Pakistan (Private) Limited

  • H-3/3, Sector 5
    Korangi Industrial Area
    Karachi, 74900
    Pakistan
  • t   +92-21-35121388-95 / +92-21-111222747
  • f   +92 21 3512 1386
  • e   Email us

E-Subscriptions

Sign up to SGS publications and newsletters from your region and around the world.
STAY UP TO DATE.SUBSCRIBE NOW

Office Directory

Find SGS offices and labs around the world.World map
Office Locator

News