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EN 15838 CCC Certification Training

EN 15838 Consumer Contact Center (CCC) certification training from SGS – learn about CCC quality management system implementation and certification.

This training course is designed to help consultants and implementation managers improve call center operations and quality management systems in preparation for an EN 15838 audit and certification. Preparing you for certification this course will cover:

  • Familiarization with the requirements of the standard
  • Identification of ways to add value by implementing service and quality oriented management within a CCC
  • Preparation for the everyday functions and tasks related to this standard

This two day training course is designed for consultants and implementation managers working with call centers to implement the EN 15838 standard. On successful completion of the course trainees will receive a certificate of participation.

Why choose EN 15838 certification training from SGS?

Our courses are delivered by tutors who are CCC and EN 15838 experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning.

Contact SGS today to find out more about SGS EN 15838 certification training.

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EN 15838 CertificationBrochureEN 15838 Certification BrochureThe EN 15838 standard was developed in response to the proliferation of CCCs and poor standards of service experienced by consumers. ...


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